Japanese Classical Brand Pure Titanium Eyeglasses Frame Ultra-light Women Luxury Myopia Glasses Men Outdoor Round Eyewear
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
My Online Eyewear Nightmare: Wrong Prescription, Zero Help! 😤🤢🚨
My recent online shopping experience has been nothing short of a nightmare, and I feel compelled to share my story as a warning to others. I ordered safety glasses, expecting clear vision and protection, but what I received was truly alarming. They sent me the wrong prescription safety glasses, causing dizziness and nausea. This isn't just an inconvenience; it's a health hazard. What made it worse was that it’s been impossible to get ahold of a live person to actually help get this resolved, despite multiple chat sessions, phone calls, and emails. I felt completely ignored, which is why I finally decided to leave a review and engage with customer service to demand a proper resolution.
Customer: I need to speak to someone about my recent order. You sent me the wrong prescription safety glasses, and they are causing me dizziness and nausea. This is unacceptable.
CS Rep: I am so sorry to hear about this serious issue with your safety glasses, especially that they are causing you discomfort and affecting your well-being. Please know we take this very seriously. Can you provide me with your order number so I can look into this immediately?
Customer: My order number is [Order Number]. I've tried reaching out multiple times already – chat, phone calls, emails – and haven't been able to get a hold of anyone to actually help me. I'm really frustrated because this is a safety item and it's making me feel sick.
CS Rep: I completely understand your frustration, and I apologize for the difficulty you've experienced trying to connect with us. That is certainly not the service we aim to provide. I see your order details, and it appears there was an error in the prescription during fulfillment. We need to rectify this right away. I can set up an immediate re-order with the correct prescription, completely free of charge, and arrange for expedited shipping. Would you like me to proceed with that, or would you prefer a full refund?
Customer: I need the safety glasses, so re-ordering them correctly is the priority. But I really need assurances that this won't happen again, and that I won't have to go through weeks of feeling unwell or chasing customer service. How quickly can these new ones arrive?
CS Rep: We will prioritize this replacement order, and I'll personally ensure the prescription details are double-checked before shipping. For the expedited shipping, you should receive them within 3-5 business days. Additionally, as a gesture for the inconvenience and health impact, I’d like to offer a 20% discount on your next purchase, should you choose to shop with us again.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of receiving incorrect, potentially harmful products and then facing a wall of silence from customer service.
From Eyewear Nightmare to Mozaer.com Magic: My Faith in Online Shopping Restored! ✨🤩
After experiencing such a remarkable difference, I couldn't wait to share the secret behind my newfound clarity and style. It's truly transformative how a single accessory can elevate your everyday look and comfort. If you're ready to redefine your vision and embrace unparalleled elegance, you absolutely need to check out these Japanese Pure Titanium Eyeglasses. Trust me, your eyes (and your style) will thank you! My last online glasses purchase was a total disaster 😤! I ordered prescription safety glasses, but they sent me the wrong prescription, leaving me dizzy and nauseous. It was a health hazard! And trying to get help? Impossible! Multiple chats, calls, emails – complete silence. I felt utterly ignored and frustrated ðŸ˜, vowing never to shop for eyewear online again.
However, after that nightmare, I desperately needed new glasses and decided to give online shopping one last try, this time with Mozaer.com 🤔. I was cautiously optimistic, hoping for a completely different experience.
And I'm so glad I did! I'm leaving a five-star review in accordance with the ease of ordering and the virtual help I received online from their excellent customer service when I had a question. So far so good. I love love love my new glasses!! ✨ Their extensive selection includes everything from stylish prescription frames to sunglasses, and I was particularly impressed with their range of high-quality male reading glasses. Mozaer.com is truly the place to go. The service and shipping were fast, and the price was so much better than getting them from my eye doctor. Mozaer.com has completely restored my faith in online eyewear shopping! 😃
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